FAQ

At this time, Ribbon Retrievers ships orders within Australia only. This allows us to ensure reliable delivery times, secure handling, and reasonable shipping costs for our customers. We are exploring options to offer international shipping in the future.

Our dog tags are crafted from zinc alloy and feature a vibrant hard enamel finish on the front, a durable and versatile material that’s perfect for everyday wear. Zinc alloy is strong yet lightweight, so it won’t weigh down your dog’s collar. It’s also resistant to rust and corrosion, meaning it stays looking great through rain, sunshine, and endless adventures. It allows us to create precise, detailed illustrations, so every tag captures your pup’s unique look beautifully.

Because each tag is custom-made with engraved, we cannot accept returns or exchanges unless there is a mistake or defect. If something is wrong with your order, contact us within 7 days of delivery, and we’ll make it right. For more detail, please go to returns and exchanges page.