Policies
ORDERING & PROCESSING
Ribbon Retrievers operates exclusively as an online business and does not maintain a physical storefront. All purchases are processed through our website, and orders are shipped to customers Australia-wide. Local pick-up or in-person services are not available.
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Orders can be placed directly through our website.
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Please double-check all custom details (such as name spelling) before checkout, as engraving will be based on your submission.
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Processing time is usually 2-3 days, not including shipping.
TERMS OF USE
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Use of Products
Our products are intended for personal use only. They must not be used for any unlawful, unauthorized, or harmful purpose. -
Orders & Payments
We reserve the right to refuse or cancel any order if fraudulent, suspicious, or unauthorized activity is suspected. -
Intellectual Property
All website content, including images, designs, and text, is the property of Ribbon Retrievers and may not be copied, reproduced, or used without permission. -
Liability
While we take care to ensure the quality of our products, we are not responsible for any indirect or consequential loss or damage arising from their use. -
Updates to Terms
We may update these policies and terms from time to time. Continued use of our website and services indicates acceptance of the latest version.
PRIVACY POLICIES
We respect your privacy and keep your information safe. We only collect what we need to process your order, ship your products, and improve your shopping experience. Your payment is handled securely, and we never sell or share your details with third parties — except trusted partners who help us deliver your order.
